El Sistema USA Membership Refund Policy
At ESUSA, we strive to provide a positive experience for all of our members. However, we understand that circumstances may arise where a refund is necessary. Below is our refund policy for membership fees:
1. Refund Eligibility
- Annual Membership: Refunds for annual membership fees will be considered on a case by case basis for special circumstances (sudden budget changes or other significant events) if a request is made within 30 days of purchase. After this period, membership fees are non-refundable.
- Other Fees: Certain fees, such as those related to events, merchandise, or other third-party services, may not be refundable. These fees will be clearly stated at the time of purchase or registration.
2. How to Request a Refund
To request a refund, please contact our Business and Memberships Manager, Brian Gallion at brian@elsistemausa.org. Include the following information in your request:
- Your full name
- Your organization name
- Date of most recent membership renewal
- Reason for the refund request
3. Processing of Refunds
Once your refund request is reviewed, if it is approved, refunds will be processed within 7-10 business days. Refunds will be issued via the original payment method, unless otherwise agreed upon.
4. Cancellations
Members may cancel their membership at any time. However, please note that membership cancellations will not result in a refund for the current billing cycle, unless the request is made within the eligible refund period outlined above.
5. Changes to the Refund Policy
ESUSA reserves the right to modify or update this refund policy at any time. Any changes will be communicated to members via email or posted on our website.
If you have any further questions or need assistance, please do not hesitate to contact us.