ESUSA Member Portal – FAQ

Log in by clicking the “Login” button at the top right of the El Sistema Website.

In the log in fields, you enter your credentials – your email and password – then click the Login button. If you do not remember your password, click the Forgot password link next to the Login button. On the page that appears, you can enter your email address to receive a reset password link via email.

When you first log into the ESUSA Member Portal, you will be required to accept the ESUSA Member Portal’s terms of use before proceeding.

After you log in, a message will appear with links in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.

You can click any of these links to resolve the corresponding issue.

Passwords are automatically generated and emailed to you when joined ESUSA, registered for an event, or made a donation. Passwords can also be set manually by your ESUSA site administrator.

You can change your password by clicking the Change password link that appears below or beside the link to your profile after you log into the ESUSA Member Portal.

On the screen that appears, you enter your current password, then the new password, and the new password again for confirmation.

Password Requirements

• 12 characters or more
• both upper and lower case letters
• at least one number
• at least one of the following special characters: #?!@$%^&*-
• no spaces

ESUSA Member Portal passwords are case sensitive.

Once you are logged into the Member Portal, a link will appear to your member profile. The link will appear as your name or as View profile.

From the My profile screen that appears, click the Edit profile button to update your personal information.

After you’ve made your changes, click the Save button to save them.

In the Account details tab, you can change your credit card details and your billing contact information. To specify your billing address, complete the Owner account details section on the Organization details screen.

Only full account administrators can update billing information.

For security reasons, we cannot take credit card information over the phone or through email. You can update your credit card details and billing contact information through your administrator account.

Changing your payment information

Only full account administrators can modify the credit card details for an account. Credit card details are not kept on file for chapter accounts. Chapter accounts are invoiced 30 days before renewal.

1. Log in to your ESUSA administrator account.
2. From the Account section, click the Account details tab.
   
3. On the Account details page, locate the Invoices and payments section. Then, click Update payment information.
   
4. On the Payment Methods page, click ADD PAYPAL to connect your PayPal account. You’re directed to authenticate your account through PayPal. Or, click ADD to add and pay with a credit card. You’re directed to a page where you can add your credit card details.
   
5. Back in your list of Payment Methods, click MAKE DEFAULT next to your newly added payment method. Your new method will be chosen as the default payment option on your account invoices.
   
   

Changing Your Billing Contact

All billing-related notifications are sent to your billing contact. From the Account details screen, you can enter or change your billing contact’s name, contact information, and credit card details.

Only full account administrators can modify the billing contact, and only full account administrators have the authority to modify the account, regardless of who the billing contact is.

To add or update your billing contact information, follow these steps:

1. Log in to your ESUSA administrator account.
2. From the Account section, select the Account details tab.
   
3. On the Account Details page, the Organization Address is also used as your billing address. In the Profile Information section, click Update information.
   
4. On the following page, locate the Address section. Click EDIT to update your billing address.
   
5. On the following page, update your billing address in the form provided, then SAVE your changes.

From your member profile, you can choose whether you wish to receive emails from your organization, and if so, which kinds of emails you want to receive. To set your email preferences, click the Email subscriptions tab within your member profile then click the Edit profile button.

You can now indicate whether they consent to receive emails from your organization. If you agree to receive emails from your organization, you can then choose the type of message you want to receive.

There are three types of emails you can control:

• Event notifications – automatic event emails such as event announcements (sent to people not yet registered) and event reminders (sent to registered attendees only)
• Manual email blasts – email blasts sent by site administrators
• Forum subscriptions – if you have already subscribed to discussion forum updates

When you first join, you will have event notifications and email blasts turned on. For forum subscriptions, you can also control how frequently you receive forum update notifications.

After you have made your choices, click Save.

The email settings above do not affect other automatic emails such as membership renewal reminders and invoices/receipts. Only administrators can disable those emails.

There are two ways you can renew your membership.

A membership renewal notice and/or invoice will be automatically emailed to you a certain number of days before your membership renewal date. Within the renewal notice, you can click the Renew your membership button to begin the renewal process.

You will be asked to log in to your account. After logging in, you are taken to your member profile where you can renew your membership.

To go straight to your member profile and renew your membership, log into the ESUSA Member Portal site and click the link to your member profile. The link will appear as your name or as View profile.

To renew your membership from your member profile, click the Renew button on your Profile page.

If you are limited to renewing only one period ahead or only within a certain number of days or months before the membership expires, a notice informing you of the next possible renewal date may appear in place of the Renew button.

After you click the Renew button, you can review and update your membership details, then click the Update and next button. Then, you click the Confirm button to confirm the renewal request. You will be taken to the Invoices and payments page where you can pay for the invoice for the renewal.

Until the payment is made, a Balance due notification will be shown on the notification bar,

and a message will be displayed on your member profile:

If you have any unpaid invoices, a message will appear after you log into your ESUSA Member Portal in the bottom right corner.

To view or pay the outstanding invoice, click the link. You will be taken to the Invoices and payment tab on your member profile, where you can view and pay invoices, and view past payments. You can also access this screen by displaying your member profile then clicking the Invoices and payments link.

Invoices with open balances (unpaid or partially paid) will be shown at the top of the screen. To pay one or more outstanding invoices, click the checkbox beside the invoice(s) you want to pay, then click the Pay online button. If you have credits on your account, they will appear as payments that you can also select to apply against your outstanding invoices.

Once you click the Pay online button, you will be taken to an online payment screen where you can enter your credit card details.

You may also receive invoices via email. If you click the View invoice online link within the emailed invoice, you can view and pay the invoice online without logging in.

So that visitors and members can make financial contributions to your organization, your site may include an online donation form.

If you are already logged into your ESUSA Member Portal, the form will not display contact fields, only donation fields. If you are not logged in, the form will display both contact fields and donation fields.

To make an online donation, fill out the required fields on the donation form and click the Pay button.

Once your payment processor confirms the successful processing of the payment transaction, a confirmation email and a payment receipt will be emailed to you.

1. The general landing page for all job board visitors is the job Listings page. Click Post a Job in the top left corner of the screen on this page.

Pro Tip: During the process of posting a job, use the BACK button at the bottom of each screen rather than your browser’s back button. 

2. If you are an admin, member, or returning user, enter your email and click Next. Otherwise, click Continue as a guest or Create an account.

3. In New Job Post > Job Post Details, enter the job title, employer information, and other details about the job and the company.

4. When you are finished providing the job details and making your selections for the post’s settings, click Preview on the right side of the screen to see how your post will appear to users.

5. Click Next: Job Duration at the bottom of the page.

6. The Post Duration page is where you select how long you want your post to be displayed on the job board. The cost for posting a job varies according to the length of time you want it on the board. The job posting will be dropped from the board automatically at the end of the time period you select.

Important Note: To access special member pricing, you must log in as a member.

7. Click Next: Payment Details.

8. Provide payment and credit card information and click Submit Payment. When payment is submitted, you’ll receive a confirmation email, and the job posting will go live on the job board immediately.

Pro Tip: View our help article for tips on managing your job post and reviewing applications.

Troubleshooting

Why don’t I see member pricing?

If you don’t see the member pricing for which you are eligible, you are likely not logged in to the job board with your organization’s membership credentials.

On the Post Duration screen, where it says Be sure to log in to get the special member rate, click the words log in. A window will appear where you can enter your membership credentials. You can also log in using the link in the top right corner of the screen on any page.